The effect of knowledge sharing on the relationship between empowerment, service innovative behavior and entrepreneurship

Shadi Abualoush,Abdallah Mishael Obeidat,Shaker Al-Qudah,Nader Mohammad Aljawarneh,Khaled Bataineh

doi:10.5267/j.ijdns.2021.12.012

Abstract

This study is aimed at exploring the effect of empowerment on creative work and entrepreneurship behavior. It is also aimed at identifying the mediating role of sharing knowledge between them. The relevant data were collected through a questionnaire from (9) Jordanian commercial banks, where (340) questionnaires were distributed to workers in the Jordanian commercial banks. In addition, a statistical analysis was used to show the relationship between the variables and draw the conclusions. The results of the study show there is an empowering effect on creative work behavior through knowledge sharing. Moreover, it also showed that there was an empowering effect on entrepreneurship through knowledge sharing. This study does, to a large extent, bridge the gaps within the literature and develops an understanding of how to empower employees in order to increase their creative behavior, make them entrepreneurs, and enhance the same through knowledge sharing. The results of this study indicate that there are certain important benefits for the workers in the banking industry which can be gained through facilitating more innovative behavior among their employees. The results also indicate that employee’s empowerment and enhancing knowledge sharing are essential to creative and entrepreneurial work behavior.

Highlights

The term “creativity” refers to an idea, practice, or project that is seen as brandy by an individual or any other adopting unit (Rogers, 2003)
In order to achieve the objectives of the study, and to answer its questions, the study has adopted the descriptive, analytical, quantitative approach to describe the phenomenon in question, which is the effect of empowerment on creative service behavior and entrepreneurship in the presence of knowledge sharing as an intermediate variable, where a questionnaire was designed, since this approach helped reveal the problem of the study, leading to its analysis and interpretation according to scientific foundations, with the aim of reaching valuable results that increase the knowledge balance
The results show that empowerment has a significant impact on Service Innovative behavior

Summary

Introduction

The term “creativity” refers to an idea, practice, or project that is seen as brandy by an individual or any other adopting unit (Rogers, 2003). Esmaeilzadeh (2011) and Nightingale (1985) indicated that it has become essential for the employees of service institutions to show creative behavior to obtain a competitive advantage and achieve sustainable growth. These institutions must maintain customer satisfaction and loyalty if they want to have an advantage. It is worth stating that competitiveness promoting innovative employee service behavior has emerged as a major goal of various organizations, and, posing a great challenge to managers as they strive to find out the relevant ways to develop and maintain innovative behavior at work (Garg, & Dhar, 2017). According to (Hytti et al, (2010)) the drive to initiate entrepreneurship has a tremendous effect on the employee’s motivation and innovation

Objectives

Methods

Results

Conclusion