THE EFFECT OF JOB STRESS, PERCEIVED ORGANIZATIONAL SUPPORT, AND TRAINING ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL COMMITMENT AS MEDIATION AT BSI KC BANDA ACEH DAUD BEUREUEHI

Abstract

This study was to analyze the effect of job stress, perceived organizational support, and training on employee performance either directly or indirectly through commitment in Bank Syariah Indonesia (BSI) Banda Aceh branch (BSI KC Banda Aceh Daud Beureueh I), located in Banda Aceh city, Indonesia. Respondents were determined by a census with a total of 126 employees, while the data analysis technique used was SEM. The result reveals that Job stress negatively affects commitment, perceived organizational support positively affects commitment, Training positively affects commitment, Job stress negatively affects performance, perceived organizational support positively affects performance, Training positively affects performance, Commitment positively affects performance, Job stress affects performance indirectly through commitment, perceived organizational support affects performance indirectly through commitment, and Training affects performance indirectly through commitment. These findings also explain that commitment acts as a partial mediator and a full mediator in the model. So these findings prove that the model of improving employee performance is a function of decreasing job stress, increasing perceived organizational support, increasing training, and increasing commitment.