The Effect of Job Satisfaction on Turnover Intention of Food and Beverage Service Employees at Alila Seminyak Bali

I Gusti Gede Anggareksa Putra Mulyawan,I Gusti Agung Gde Witarsana,Luh Putu Kartini,I Gusti Ngurah Agung Suprastayasa

doi:10.31940/ijaste.v5i1.2112

I Gusti Gede Anggareksa Putra Mulyawan, I Gusti Agung Gde Witarsana + Show 2 more

Open Access

https://doi.org/10.31940/ijaste.v5i1.2112

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Abstract

Purpose: This study aims to examine the effect of job satisfaction on turnover intention of food and beverage service employees and to investigate possible areas of improvement to establish job satisfaction on overcoming turnover intention. Research methods: The job satisfaction is measured with a simplified JDI Model, and the turnover intention is measured with Mobley et al.’s Turnover Intention Heuristic Model. The research used quantitative and qualitative methods with a questionnaire and semi-structured interview as the instrument. The analysis includes a correlation test, the classic assumption test, and a simple linear regression test. Results and discussions: The result shows that job satisfaction has a significant negative effect on employee turnover intention. The ability of job satisfaction variables to explain the variance of turnover intention variable was moderate. Demographic factors such as age and academic education are among the most significant factors to influence turnover intention. Three areas of improvement to establish job satisfaction on overcoming turnover intention were addressed.

Highlights

The rapid development of the hospitality industry in Bali, especially the hotel, expects the industry to see more job opportunities are entering the job market
This study aims to examine the effect of job satisfaction on turnover intention of food and beverage service employees and to investigate possible areas of improvement to establish job satisfaction on overcoming turnover intention
The job satisfaction is measured with a simplified Job Descriptive Index (JDI) Model, and the turnover intention is measured with Mobley et al.’s Turnover Intention Heuristic Model

Summary

Introduction

The rapid development of the hospitality industry in Bali, especially the hotel, expects the industry to see more job opportunities are entering the job market. From an organisation point of view, this condition would leave many establishments to be concerned with their rates of turnover rising exponentially. The variety of new jobs opportunity makes the organisation worry that they might lose their high performers to other jobs in a different company that the employees deem as more desirable (Jacobs, 2012). The characteristics of the hospitality industry such as rush hour stress, long working hours and frequent changes in work shifts have marked this industry to have high turnover rate compared to other industries (Tesone, 2008). Turnover discourages other employee’s morale leading to work instability and disruptions (Pertiwi, 2018)

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