Abstract
Human resources have a strategic role, especially for informal educational institutions in Indonesia. However, research on how to improve employee performance in informal educational institutions is still limited. This study aims to examine the effect of internal communication on employee performance in informal educational institutions by considering organizational commitment as a mediating variable. This study uses a survey method to collect data relevant to the research objectives. The sample involved was 116 employees from 14 informal educational institutions located in Kampung Inggris, Pare, Indonesia. The results showed that internal communication had a positive impact on employee performance and organizational commitment. It is also found that organizational commitment has a positive impact on employee performance. In addition, organizational commitment significantly mediates the relationship between internal communication and employee performance. This finding implies that informal educational institutions need to build an effective internal communication system as a medium to foster organizational commitment and employee performance. Keywords: internal communication, organizational commitment, employee performance, Indonesian informal educational institutions DOI: 10.7176/EJBM/12-32-05 Publication date: November 30 th 2020
Highlights
The existence of human resources is the most important factor for the realization of a predetermined organizational plan
This study focuses on internal factors by examining the impact of internal communication and organizational commitment on employee performance at English language course institutions, which are located in Kampung Inggris, Pare Regency, Indonesia
Research methodology 3.1 Research design This study aims to investigate the effect of internal communication on employee performance at English language course institutions in English-Indonesian villages: the role of organizational commitment as a mediating variable
Summary
The existence of human resources is the most important factor for the realization of a predetermined organizational plan. The role of human resources will be increasingly important, especially in the era of globalization which is full of challenges. It is important for an organization to manage their human resources. If an organization is capable of managing their human resources, the organization will benefit greatly, namely the achievement of the stated organizational goals, and vice versa (Vercic et al, 2012). Human resources are an important asset for an organization because human resources have roles and functions that cannot be replaced by other resources. Even though the organization provides other resources such as technology and finance adequately, without professional human resources, these other resources are meaningless (Rukmana et al, 2018)
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