Abstract
The existence of the Volatility, Uncertainty, Complexity, Ambiguity (VUCA) era resulted in market shocks and changed the nature of competition in several business sectors, especially in higher education. The effect of competition requires university employees to have good individual performance. This research fills a gap, namely lack of research that examines how and what factors influence employee performance in higher education. The implication of this research is a conceptual model that describes the relationship between factors that influence individual performance based on previous research, namely individual mental health, individual learning, IT capability, and servant leadership.
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