Abstract
In December 2012, the facilities personnel at a major New York medical center used a donation to install an electronic sound masking system in the patient rooms of a 42-bed oncology care unit. Monthly top-box scores for the unit’s ‘quiet at night’ HCAHPS question as reported by Press Ganey for the years preceding and succeeding the installation will be provided and discussed. Other observations based on staff interviews, personal listening, and acoustical measurements will be provided.
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