The Effect of Communication Information Among Professional Nurses’ Model on Stress Anxiety and Satisfaction to Family Members of Patients in The Emergency Department Chonburi Hospital

Abstract

Background and Aim: Communication plays a vital role in professional nursing. Effective communication is an essential factor in high-quality nursing care. Therefore, the objectives of this research were to 1. Compare the effects of different communication information among professional nurses’ models on family members of emergency patients in the emergency department of Chonburi Hospital in both a controlled and experimental group 2. compare the average stress levels of emergency patients’ family members between those communicated with professional nurses’ models and those with normal communication 3. Compare the average anxiety levels of emergency patients’ family members between those communicated with the professional nurses’ model and those with normal communication 4. Measure the average satisfaction of emergency patients’ family members who have received communication information models with professional nurses. Research Methodology: This research is Quasi-Experimental Research. The samples were 60 emergency patients’ family members at Chonburi Hospital, divided into controlled and experimental groups with 30 members each. The experimental group received the communication information model through professional nurses, while the control group received information normally. The data is obtained by emergency patients’ family members' survey submissions on personal information, stress levels, anxiety levels, and satisfaction levels which are analyzed with descriptive statistics and t-test statistics. Results: The results showed that Level of stress of experimental group after receiving communication information model from professional nurses was significantly less than that before receiving communication information model (p=.035) and Level of anxiety of experimental group after receiving communication information model was significantly less than that before receiving communication information model (p=.003) Comparison of the mean scores and standard deviation of stress and anxiety among the experimental group and controlled group after receiving communication information model found that Level of stress between experimental group and controlled group after receiving communication information model was significantly less than that before receiving communication information model (p=.022) Level of anxiety between experimental group and controlled group after receiving communication information model was significantly less than that before receiving communication information model (p=.011), and the average satisfaction level of emergency patients’ family members that have received information based on professional nurses’ model are high. Conclusion: Utilizing the professional nurse's communication information model can alleviate stress and anxiety in the family members of emergency patients.