Abstract
The purpose of this study was to analyze the effect of authentic leadership on OCB mediated by trust in leaders at Royal Tulip Springhill Resort Jimbaran. This research was conducted at the Royal Tulip Springhill Resort Jimbaran, the number of samples used was 65 employees using nonprobability sampling with saturated sampling technique. The data were analyzed using path analysis techniques. Collecting data through interviews and distributing questionnaires. The results showed that authentic leadership had a positive and significant effect on OCB at the Royal Tulip Springhill Resort Jimbaran. Authentic leadership has a significant positive effect on trust in leaders of Royal Tulip Springhill Resort Jimbaran. Trust in leaders have a significant positive effect on OCB at Royal Tulip Springhill Resort Jimbaran. Trust in leaders partially mediate the influence of authentic leadership on OCB at Royal Tulip Springhill Resort Jimbaran. The implication of this research is that with the existence of trust in leaders, authentic leadership can have an effect on OCB. Therefore, with better authentic leadership, trust in leaders will increase and will also increase employee OCB.
Highlights
Royal Tulip Springhill Resort Jimbaran is one of the players in the accommodation service industry on the island of Bali
The results showed that authentic leadership had a positive and significant effect on organizational citizenship behavior (OCB) at the Royal Tulip Springhill Resort Jimbaran
Social exchange theory states that with trust in leaders, authentic leadership can have an effect on Organizational Citizenship Behaviors
Summary
Royal Tulip Springhill Resort Jimbaran is one of the players in the accommodation service industry on the island of Bali. The hotel offers a variety of hotel rooms with interesting views, especially in Bali. This hotel is one of the well-known hotels in Indonesia with an investment business and hotel management including, luxury villas, resorts, and spas, and restaurants within the hotel. To compete in the intense competition in this industry, Royal Tulip Springhill Resort Jimbaran certainly requires high-performing employees who can demonstrate citizenship behavior in their organization. Based on initial interviews with three employees, two employees in the room service section, two kitchen staff, and hotel HRM, it was found that authentic leadership, trust in leaders were not optimal. That followers agree and do work forced and not based on trust in leaders, this will cause employees not to show their OCB attitude; they will only work according to what has been ordered
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