The Effect of Adopting the International Standard (ISO 10015) in Training Programs on the Performance Quality of the Workers at the Jordanian Ministry of Tourism and Antiquities

The University Of Jordan, Aqaba, Jordan ,Ibrahim Bazazo,Omar Jawabreh,Ehab Abdul Raheem Alshatnawi,Kefah Fare Alnahar Alshawagfih

doi:10.25255/jss.2017.6.3.694.708

The University Of Jordan, Aqaba, Jordan , Ibrahim Bazazo + Show 3 more

Open Access

https://doi.org/10.25255/jss.2017.6.3.694.708

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Abstract

The present study aims to diagnose and indicate the reality of training programs in the Ministry of Tourism and Antiquities in Jordan, through a statement of fact included international standard requirements of ISO 10015 in the training programs, and their impact on the performance of employees in the Ministry of Tourism and Antiquities, where is the international standard ISO 10015 specialized training and upgrading the quality of human resources, given their importance in the best condition of high levels of functional efficiency, the study was based on data processing on the descriptive and analytical approach, quantitative approach overall in the analysis operations, has been designed questionnaire, which contained clauses items of international standard ISO 10015, which was used stratified random sample, which consisted of 50 workers in the Ministry of Tourism and Antiquities. The study results showed weakness in the identification of training needs and training programs according to the international ISO standards ISO 10015, and confined to the traditional aspects, the study recommended the need to include the approved training strategies at the Ministry of Tourism and Antiquities of Jordan international specification standards ISO 10015 at all based on identifying the needs of training programs; the aim achieving greater efficiency in the performance of staff, and based on the achievement of quality and excellence, which will reflect positively on the performance of employees in the tourism sector.

Highlights

At present, the world is clearly inclined to adopt quality concepts in all economic and social domains in general, and in the tourist field in particular
This compels the Jordanian Ministry of Tourism and Antiquities to incorporate the concepts of the international standard ISO 10015 in the training agendas and programs of elevating the human resources in the Jordanian tourist sector to produce a developed and integrated tourist product able to compete and keep going, and this cannot be realized without raising up the human resources which constitute the corner stone in the Jordanian tourist industry to keep up with the development and construction in a changing dynamic world
The one sample t – test results point out, as shown in table No (2), the rejection of the hypothesis at the significance level (0.05) and a degree of freedom 133. This means that the relative significance given to each element of ISO 10015 by the study population members differs in its ability to perform the interpretation operations as shown in table (2)

Summary

Introduction

The world is clearly inclined to adopt quality concepts in all economic and social domains in general, and in the tourist field in particular. The Study Hypotheses The study axis revolves around one main hypothesis which is: There is no morally significant correlation between the application of ISO 10015 and its impact on the workers performance quality in the Ministry of Tourism and Antiquities at the moral significance level (0.05) through sub – hypotheses that include identifying training needs, planning and designing the training system and developing monitoring programs over the training systems.

Results

Conclusion