The Effect of a Computerized Decision Aid on the Development of Knowledge

Abstract

This study provides evidence on how the use of a computerized decision aid affects knowledge acquisition. While the intent of such computer-based decision aids is to improve and support unaided human judgments, it is unclear whether the use of the aids actually facilitate knowledge transfer. Seventy-six subjects completed a hypothetical decision task where one of two types of decision aids was used: an expert system or traditional textual materials. Results suggest that those using a computer-based decision aid acquired and encoded in memory less declarative knowledge than those using textual reference materials. Implications of the findings are discussed.