Abstract
This paper studies the effect of conflict management on employees’ performance among some industrial firms in Lebanon. First, conceptual framework was developed based on extensive literature review where conflict management styles and employee performance were discussed comprehensively in terms of definitions and related previous studies. Due to the lack of empirical studies in the Lebanese industrial sector, this empirical study was conducted to test the proposed research hypotheses. Thus, a quantitative approach was adopted through conducting an online survey among 93 employees from three different industrial organizations specialized in producing construction materials, plastics, and wood and metal furniture in Lebanon. The response rate was limited due to COVID-19 Pandemic, where only 63 employees responded. Data analysis was conducted through SPSS. Descriptive statistics were obtained and research hypotheses were tested using Pearson correlation and regression analysis. The results obtained showed that in general, conflict management has positive and significant effect on employees’ performance but to a weak extent. Particularly, only collaborative, compromising and accommodating styles had weak positive correlation with employee performance. Future surveys may involve more companies on a larger geographical scale, and include additional number of workers, for the purpose of attaining more reliable results.
Highlights
As Malaysia progressively marches towards developed and high income country, the role of the building industry is greatly enhanced, with the idea of transforming the aspirations and needs of people into reality
It is a very good indication that the responses are accurate as the person in this level of managerial post has contributing to a total of 98.2% and they would be in the best position to know and affect the companies’ needs in innovation, With regards to the companies’ catergory of registration, 35.50% of the respondents were registered for all catregories of construction, which included building construction, civil engineering construction and mechanical & electrical construction
The results showed that generally agreed that issues related type of construction namely the construction design, high technology projects and latest technologies adoption may have positive impact towards the construction innovation
Summary
As Malaysia progressively marches towards developed and high income country, the role of the building industry is greatly enhanced, with the idea of transforming the aspirations and needs of people into reality. It is an urgent need for the construction industry to search on productive ways to improve performance. Construction is an unique environment, multiplayers and multi levels, which formed it to be as a creative and innovative industry. Demands from the stakeholders keep changing which required the companies to search for the best and effective innovative technological construction materials and methods that will improved the way the built environment is designed, built and maintained
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