The economic view-a concept using metrics to analyse and optimize business processes

Abstract

A new dimension for business process modelling and engineering, the Economic View, is presented. Usually the analysis and evaluation of the objects of views according to such criteria as performance, cost and time is done by the definition of benchmarks indexes which are defined as attributes of the modelled objects. The benchmarks are distributed over the various objects and views and are therefore difficult to access and evaluate by the user, and relations among benchmarks cannot be defined. The Economic View models map all relevant quantitative aspects for business process analysis and optimization in the form of metrics benchmark systems concentrated in one view, thus the quantitative analysis and optimization of business processes is significantly reduced. The approach can be used to analyse and evaluate individual business processes, resources, products and orders, but also entire business process chains and technologies. In addition to the analysis of business processes during model generation the benchmarks can be applied for control of the implemented business processes.