Abstract
Objective: to describe the discursive production of professionals about the humanization of health. Method: qualitative study of descriptive approach, inspired by the social representation theory, with 24 professionals in the healthcare field, working in a university hospital with the established humanization policy. The selection of participants was conducted according to criteria of adequacy and diversity for an intentional sample. Data collection was conducted by semi-structured interviews. Results: through content analysis, three categories emerged, around which the analyses were conducted: "humanizing health as an act of accepting the other as unique", "humanizing health as a matter of right" and "humanizing health as an ethical issue". The discursive production of professionals is based on a perspective which is based on the humanist prospect with socio-historical bias. Conclusion: healthcare professionals must know the National Humanization Policy in order to provide quality care, promoting the meeting, welcoming and recognition of oneself, others and their profession in the political and socio-historical scenario of their country as a citizen, not only of rights, but also of obligations.
Highlights
Considering the progress that exists in a highly technological, globalized society, computerized and marked by unprecedented scientific advances, humanizing health seems like a truly anomalous issue
The humanizing issue and quality of services began to appear with the XI National Health Conference, entitled, Effecting the UHS: access, quality and humanization in health care with social control in 2000(5)
In humanizing health as an act of accepting the other as unique, we report the humanist perspective www.eerp.usp.br/rlae regarding the humanizing issue
Summary
Considering the progress that exists in a highly technological, globalized society, computerized and marked by unprecedented scientific advances, humanizing health seems like a truly anomalous issue. Nanotechnology is present more and more in various areas of activity in health, in addition to the advances in neuroscience that rely on a logical deductive process, especially in its mathematization, which perfectly meets the three major assumptions of scientific knowledge, namely: universal determinism, naturalism and rationalism[2]. Despite all this current technology, the advances that science is able to achieve are confronted with the need for a government policy that incites humanization, the humanized care provided by an individual for an individual. This is a challenging task since, from the perspective of humanization, this corresponds to the production of new staff, manager and user attitudes, and new ethics in the field of work, including management and health practices, overcoming problems and challenges of daily work[6]
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