The disconcerting potential of online disinformation: Persuasive effects of astroturfing comments and three strategies for inoculation against them

Abstract

This study is the first to scrutinize the psychological effects of online astroturfing in the context of Russia’s digitally enabled foreign propaganda. Online astroturfing is a communicative strategy that uses websites, “sock puppets,” or social bots to create the false impression that a particular opinion has widespread public support. We exposed N = 2353 subjects to pro-Russian astroturfing comments and tested: (1) their effects on political opinions and opinion certainty and (2) the efficiency of three inoculation strategies to prevent these effects. All effects were investigated across three issues and from a short- and long-term perspective. Results show that astroturfing comments can indeed alter recipients’ opinions, and increase uncertainty, even when subjects are inoculated before exposure. We found exclusively short-term effects of only one inoculation strategy (refutational-same). As these findings imply, preemptive media literacy campaigns should deploy (1) continuous rather than one-time efforts and (2) issue specific rather than abstract inoculation messages.