The Development of Service Design in the Medical and Health Industry

Abstract

With economic development and social progress, medical and health design has received more and more attention and 
 has become a national health and safety issue. Today, people are no longer limited to “seeking medical treatment”, but when they 
 are healthy. “Preventing disease”, seeking a better quality of life through medical means, as a result of which medical products and 
 services are more closely linked to people’s lives, and China’s medical and health industry has ushered in a historic opportunity 
 for rapid development. The current medical services have some drawbacks, so the methodology provided by the service design 
 concept can guide how to better serve the medical field, aiming to provide solutions based on the service design concept, and then 
 meet the expectations of patients for the medical service experience.