Abstract
The Islamic higher educations have an important role in producing the qualified graduates. Therefore, the organization of the Islamic higher educations must be coupled with the quality of learning services. Some institutes and universities are optimizing their learning services, while the others tend to choose different service patterns since there is no standard instrument of the quality of the learning service. This research was conducted to develop an assessment instrument model to measure the learning services in Islamic higher education. This research applied a research and development approach through three stages, namely: pre-development, development, and application of the model. The development of the instrument was done through individual, small group, and large group testing through field tests involving students of Islamic higher education. The instrument model includes the aspects of tangibles, reliability, responsiveness, empathy, and assurance along with the indicators, which is, analyzed using Confirmatory Factor Analysis. The findings of the research shows that learning assessment instrument model of Islamic higher education developed by integrating some aspects categorized as goodness of fit, which is, proved by Lambda score (λ)> 0,30, ρ-score (p)> 0, 05, Root Mean Square Error of Approximation (RMSEA) <0.08, and Goodness of Fit Index (GFI> 0.90). The developed instrument has high validity, while the aspects of learning services meet the requirements and are reliably to assess learning services at Islamic Higher Education
Highlights
Tangible aspect of learning service in the higher educations can be seen from the infrastructure which supports the academic activities, the academic information facilities, the completeness of lecturing references, and so forth
As an integral part of the implementation of national education, have a strategic role in efforts to improve the quality of human resources, scientific development, and community development
This research seeks to develop a model of learning service assessment instrument of Islamic higher education
Summary
Tangible aspect of learning service in the higher educations can be seen from the infrastructure which supports the academic activities, the academic information facilities, the completeness of lecturing references, and so forth. The empathy aspect of service learning in the higher educations can be seen from the willingness of academic staffs or lecturers to hear the complaints of students, care about the needs of students, and care to help overcoming the student difficulties based on the sincere attitude.
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