Abstract
Technology is generally accepted as one of the key factors that influences society and business in an unmistakable manner. Current literature is not singular in its views and methods of technology strategy development, the interface between technology strategy and business strategy and how technology strategy is executed and assessed internally. This article proposes an internal technology strategy assessment framework for the services sector. The framework is developed by merging the disciplines and current models of technology management, business architecture, strategic performance measurement and total quality management. The model is presented in the text in flowchart form. The required data was gathered by means of case study protocol. Three case studies were conducted in the services sector and the tabulated results are presented.
Highlights
Technology is accepted as being “..the most pervasive force influencing human lives today..” [1]
With the aftermath of the $1.7 trillion dot.com lesson [4] still haunting the information technology and financial sectors worldwide, the lesson learnt of adopting the correct business model and the acquisition of the correct technological resources in support of the correct strategy, cannot be over emphasised
Van Wyk [9] agrees that the notion of Management of Technology (MOT) is evolving all the time, he observes “a sharper definition of MOT that begins to emerge”
Summary
Technology is accepted as being “..the most pervasive force influencing human lives today..” [1] It “..plays a pivotal role in the interactions among individuals, society, and nature..” and has been identified as a key driver in the evolutionary development of man. Van Wyk [9] agrees that the notion of MOT is evolving all the time, he observes “a sharper definition of MOT that begins to emerge” He builds his definition of MOT on the description of the Task Force for the Management of Technology: “MOT links engineering, science and management disciplines to plan, develop and implement technological capabilities to shape and accomplish the strategic and operational objectives of an organisation”. The development of an internal technology strategy assessment framework within the services sector, utilising total quality management principles, resides within these parameters
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