The development of a performance measurement system for the South African container shipping industry

Taryn Hector,George Ruthven

doi:10.4102/jtscm.v6i1.36

Taryn Hector, George Ruthven

Open Access

https://doi.org/10.4102/jtscm.v6i1.36

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Abstract

Globalisation is dependent on efficient supply chains and a variety of transport systems. South Africa participates in the world’s economy with an extensive container shipping industry, as well as a road/rail/air distribution system. One of the aims of this research study was to develop a measurement system, or model, that may assist in measuring the performance of a container shipping service, from the time a ship arrives in the harbour, through the process in the container depot until the container arrives at the final customer for imports, and the other way round for exports. The objective was to develop a performance index that would assist management in assessing and/or improving the current system. It is a global phenomenon that inefficiencies cannot be eliminated by a single organisation; it requires the cooperation of all the parties in a supply chain.

Highlights

Problem statement Cho, Lee, Ahn and Hwang (2012) found that: ‘Despite the increasing attention to the service supply chain management by both practitioners and academics, the performanceThe Development of a Performance Measurement System for the South African Container Shipping Industry measurement of service supply chains still remains unexplored
Data collection Two questionnaires were sent to representatives working in the South African container shipping industry and the results were used as input to the development of the performance measurement system (PMS) model
Key Performance Areas/Key Performance Indicators (KPAs/key performance indicators (KPIs)) The KPAs that were identified by the Centre for Supply Chain Management (CSCM) at Stellenbosch University are process efficiency, availability, customer service, economic utility, capacity utilisation and asset productivity (CSCM, 2011)

Summary

Introduction

Problem statement Cho, Lee, Ahn and Hwang (2012) found that: ‘Despite the increasing attention to the service supply chain management by both practitioners and academics, the performanceThe Development of a Performance Measurement System for the South African Container Shipping Industry measurement of service supply chains still remains unexplored. In the South African container shipping industry as represented in this article by the Cape Town Container Terminal (CTCT), the emphasis currently is on customer and supplier relationships in the supply chain. The performance measurement system (PMS) developed in this study can be used to improve supply chain efficiency.

Results

Conclusion