Abstract
The aim of this article is to develop an Intercultural Business Communication Competence Scale (IBCCS) and provide evidence for the construct, convergent, discriminant, content, criterion, and external validity of the scale. The scale was developed based on 20 key elements of intercultural business communication competence (IBCC) and a review on the scales measuring international business practitioners’ intercultural competence. The three factors extracted with exploratory factor analysis (EFA) were the cognitive ability for the intercultural business communication situation, business English linguistic proficiency, and intercultural business communication motivation. The scale showed sound internal consistency and the confirmatory factor analysis (CFA) demonstrated sound degree of fitness and stable scale structure. The survey results revealed that respondents’ IBCC significantly correlated with their emotion intelligence (EI) and cultural intelligence (CQ). IBCCS was capable of differentiating the participants with hypothesized high IBCC level and tracking their IBCC development, which documented content validity and external validity of the measure. Hierarchical regression analysis indicated that the business students’ IBCC appeared to predict their number of foreign friends and job aspiration for an international career.
Highlights
Intercultural communication (IC) is prevalent in almost every field of human society and the business field is one of the dimensions that cannot be neglected
In Group 1, the mean value for intercultural business communication competence (IBCC) total of the students from the comprehensive university is significantly lower than the value of those from the business college
Maybe not enough training on CM was especially provided to the respondents or they had few chances to participate in real Intercultural business communication (IBC) activities, so they felt incompetent in this dimension
Summary
Intercultural communication (IC) is prevalent in almost every field of human society and the business field is one of the dimensions that cannot be neglected. The importance of IBC in international business has been widely recognized Wang et al, 2018), foreign language anxiety (Aichhorn & Puck, 2017), cultural diversity (Shachaf, 2008), language and communication issues (leading to stress, frustration, and negative attitude) (Wilczewski et al, 2018), to list only a few factors. The inadequate intercultural business communication competence (IBCC) was concluded as the main factor causing
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