The development and preliminary testing of a multimedia patient–provider survivorship communication module for breast cancer survivors

Abstract

ObjectiveThis paper describes the development of a theory-guided and evidence-based multimedia training module to facilitate breast cancer survivors’ preparedness for effective communication with their health care providers after active treatment. MethodsThe iterative developmental process used included: (1) theory and evidence-based content development and vetting; (2) user testing; (3) usability testing; and (4) participant module utilization. ResultsFormative evaluation of the training module prototype occurred through user testing (n=12), resulting in modification of the content and layout. Usability testing (n=10) was employed to improve module functionality. Preliminary web usage data (n=256, mean age=53, 94.5% White, 75% college graduate and above) showed that 59% of the participants accessed the communication module, for an average of 7min per login. ConclusionThe iterative developmental process was informative in enhancing the relevance of the communication module. Preliminary web usage results demonstrate the potential feasibility of such a program. Practice implicationsOur study demonstrates survivors’ openness to the use of a web-based communication skills training module and outlines a systematic iterative user and interface program development and testing process, which can serve as a prototype for others considering such an approach.