The determine factors of student satisfaction with e-learning in Malaysia Higher Education Institutions: a scoping review

Abstract

The aim of this scoping review is to investigate work published on student satisfaction with e-learning in Malaysia Higher Learning Institutions (HLIs). A scoping review was conducted using the methodological framework of Arksey and O’Malley to identify a broad range of relevant literature, regardless of study design. A systematic search was performed using Google Scholar in May 2020 and then was updated in October 2020. The database was searched for literature published between 1st January 2019 and October 2020. Two authors independently assessed literature eligibility and extracted data to answer our research question ‘From the previous literature, what is the effects of e-learning/LMS on student learning satisfaction in Malaysia Higher Learning Institutions?’ Seven articles were included in the review. There appears to be a paucity of research regarding student satisfaction with e-learning in Malaysia HLIs. Various theories and models have been included in the papers. However, all the articles mentioned the factors that determine student satisfaction with e-learning. The study demonstrates that when e-learning is delivered purposefully and effectively in the management and support of student learning, it has a positive effect on student satisfaction. However, more research in this area is required.