Abstract
Turnover intention has a significant impact on the productivity, efficiency and commitment of bank employees, which in turn affects the overall profitability of the banking sector each year. Therefore, job satisfaction plays a crucial role in increasing employee satisfaction and thus reducing turnover intention. This conceptual paper examines the determinants of job satisfaction which are performance appraisal, training and development and compensation that affect turnover intention in the Malaysian banking sector with job satisfaction as a mediating variable. It was found that adequate performance appraisal, training and development, and compensation in line with employees' preferences can significantly increase overall job satisfaction and reduce turnover intention in advance.
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