The design of the cse-ucla evaluation model using topsis and ahp methods for optimizing digital library services in badung regency

Abstract

The Regional Archives and Library Office of Badung Regency must optimize the services provided in order to achieve excellent service quality. In its implementation, the office encountered difficulties in prioritizing aspects of services that require optimization. The purpose of this study was to design a Center for the Study of Evaluation-University of California in Los Angeles (CSE-UCLA) evaluation model using Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and Analytical Hierarchy Process (AHP) to provide recommendations on which aspects of services need to be optimized. The research method used stages that included problem identification, problem formulation, literature review, data collection, data analysis, design, and conclusions. The TOPSIS and AHP methods had the ability to rank a variety of aspects in the CSE-UCLA model. Aspect with the lowest ranking was considered as the aspect that is prioritized for optimization. That aspects used five service criteria: tangible, reliability, assurance, responsiveness, and empathy, all of which were classified in the “benefit” category. Each criterion had a value of 0.200, 0.200, 0.200, 0.200, 0.200 for the weight values for system assessment, program planning, program implementation, and program improvement, while for program certification: 0.556, 0.111, 0.111, 0.111, 0.111, respectively.