The Design of Queue System in an Embedded Platform

Abstract

The design of the Queue-Based ARM development uses embedded technology to develop Windows CE-based ARM core platform Queue System. The Queue system can queue up calling number, customer evaluation, queuing information storage, queuing information tips and other functions. Call queuing function support repeat calls, priority calls, queues and merging functions; Customer evaluation function to support customers on operational staff operating results of evaluation; queuing information storage functions will queue information and customer evaluation information stored in back-end database. This design comparing with the market Queue System has the advantage of using an embedded operating platform. The host computer system is small. A new type of ACD (Automatic Call distributing) call end systems that support customer evaluation system is used with using embedded database to store data files. Data storage is more flexible.