Abstract
Technological innovation plays a crucial role in digital healthcare services. A growing number of telehealth platforms are concentrating on using digital tools to improve the quality and availability of care. Virtual care solutions employ not only advanced telehealth technology but also a comprehensive range of healthcare services. As a result, these can reduce patient healthcare costs as well as increase accessibility and convenience. At the same time, the healthcare service provider can leverage healthcare professionals to get a better perspective into the needs of their patients. The objective of this research is to provide a comprehensive design blueprint for a large-scale telehealth platform. Telehealth is the digital healthcare service combining online services and offline access for healthcare facilities to offer various healthcare services directly to patients. This design blueprint covers the digital healthcare ecosystem, new patient journey design for digital health services, telehealth functionality design, and an outline of the platform infrastructure and security design. Ultimately, telehealth platforms establish a completed digital healthcare service and new ecosystem that provides better care for every patient worldwide.
Highlights
The healthcare industry utilizes digital health services and advanced technologies by deploying multifaceted services for their patients
A regular hospital service allows the patient to walk in the hospital with or without an appointment and pass through to the traditional hospital process shown in the top portion in Figure 4, while the patient can make an appointment with a telehealth platform, choose to proceed with the virtual healthcare service or directly visit the hospital facility
In China, a telehealth platform or internet hospital currently has more than a thousand participants joining the internet hospital to serve a million patients per month [40, 41]
Summary
The healthcare industry utilizes digital health services and advanced technologies by deploying multifaceted services for their patients. These tech-enabled services enable patients to monitor and manage their health conveniently. Healthcare cost savings, patient convenience, and digital health service integration among participants are the major challenges driving telehealth growth. The consumer would opt for digital health services because of cheaper healthcare services, the faster response from healthcare providers and more convenience for patients to receive home services. Healthcare insurance carriers can offer digital health services to an existing customer or new target market with a low-cost operation compared to full service at the hospitals or healthcare facilities. Reducing the number of claims will decrease the total claims exposures, leading to lower premiums and subsidiary costs overtime for healthcare insurance carriers
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
