The Delphi method to analyze the expert views on possible futures of the smart city adoption and development in developing countries: the case of Jordan

Abstract

Smart cities are characterized by the integration of various technologies and the use of data to achieve several objectives. These objectives include the creation of efficiencies, boosting economic development, expanding sustainability, and improving the overall quality of life for individuals residing and working within the urban environment. The aim of this study is to analyze the future of smart cities with respect to developing countries, specifically Jordan as the case. This analysis is based on the opinions and feedback from the field experts. In this study, we are tapping into multiple domains of smart cities such as smart governance, education, healthcare, communication, transportation, security, energy, and sustainability. The field experts’ consensus was developed with the Delphi method. The Delphi survey comprises eight questions to assess the views about smart city adoption and development with respect to Jordan. The results and findings of this study revealed specific challenges and opportunities in smart city adoption with respect to Jordan. The experts’ opinions have validated the study of the 2023 Smart City Index report. They have offered crucial input and future guidance for the adoption of smart cities in Jordan. Additionally, they have indicated which domains of smart cities should be prioritized during the implementation in Jordan.