The degree of satisfaction of preparatory year students regarding academic guidance services at prince Sattam bin Abdul-Aziz university: A case study

Abstract

The focus of this study is to examine the students’ degree of satisfaction towards the academic counseling or guidance services during the preparatory year at Prince Sattam bin Abdulaziz University for the academic year 2020-2021 and report the difference, if any, in the level of this satisfaction based on the difference of the students’ gender. This study used a self-administered survey as an instrument for data collection. The final sample consists of 440 students in Medical and Engineering Colleges. We find that there is a moderate level of satisfaction towards the services of academic guidance offered to the students. In addition, we find that there is a significant difference in the level of satisfaction towards the services of academic guidance by the gender at 5% level. The findings of this study are important for policymakers at the university and college levels. This study suggests that the colleges should increase their academic guidance services offered to students during their studying the preparatory year. Moreover, unifying the level of academic guidance services provided to both male and female sections in a manner to achieve the quality of this service provided to male and female students.