The Dark Side of Social Media: Review of Cyber Crime in the Tourism Industry in Malaysia

Abstract

The research paper has focused on the darker side of social media in regards to the tourism industry in Malaysia. The research aims to shed light on the darker sides of social media and its negative impacts on the Malaysian tourism industry. Social media creates both positive and negative impacts. However, the positive sides of social media are well investigated but not many researchers focus on the negative sides of this media. The objective of this research was to evaluate the negative impacts of social media on the tourism sector in Malaysia. The study has been conducted to find out the adverse impacts of social media on the tourism sector of Malaysia. The thesis statement is that social media has stimulated the incidences of cybercrimes in the Malaysian tourism sector. Both secondary and primary research methods were used for the study. Secondary research was conducted by reviews of different pieces of literature like research papers, journals and news articles, etc. For primary research survey technique was used to conduct quantitative research. The result shows that the growths of social media endorse cybercrime among Malaysian society. The Malaysian tourism industry has affected significantly by incidences of cybercrime as the growth of social media in this country stimulates the augmentation of cybercrime in this tourism industry. In the last few years, it is evident that the amount of internet users is increased dramatically, and simultaneously the users of social media websites are also grown extensively. It stimulates cybercrime. Cybercriminals have stroked the Malaysian Tourism Industry and that resulted in the losses of RM1 billion.