Abstract
Enterprise Resource Planning (ERP) systems implementation in a company should adapt to the complexity of user requirements. This research capture the customization process of Oracle-based ERP system in a pharmaceutical distribution company. The design method used in this research is Object-Oriented Analysis and Design (OOAD), which starts by gathering requirements from the company, then doing the design phase by using the UML diagram. Analysis of the ongoing system used as references for adjusting user requirements, and then made the design of the order management system that can help the company in recording and storing sales order transactions, recording and storing receipts. The company is expected to make sales transactions without relying on different applications by using this design, which makes the user more comfortable to do decision making when dealing with the customer and make transactions easier.
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