The Critical Role of Information Processing in Creating an Effective Knowledge Organization

Abstract

This article provides a conceptual framework and an architecture for an effective knowledge organization (EKO) that emphasizes the important role of information processing in facilitating the creation of a dynamic knowledge capability, which is the essence of an EKO. The architecture links core knowledge management, intellectual property management, organizational learning, and innovation modules with information processing as the hub, or linchpin. The organization’s need to distinguish among these components of an EKO is argued by comparing and contrasting the conceptual bases, objectives, processes, systems, performance measures, and culture of each module. This EKO viewpoint integrates many concepts and applications from various literatures, but it is somewhat contrary to the conventional wisdom that has tended to de-emphasize the significance of information technology in knowledge management.