Abstract
The Small and Medium Enterprises (SMEs) are considered as the mainstay of the economy, whereas the Information and Communication Technologies (ICTs) is regarded as unitary of the major drivers for SMEs. The function of the ICT is to ensure that as far as the organizations are concerned, their strategy and design, innovation of new products, services, processes, productivity, expansion of market size, improvement of product qualities, enhancement of performance and, development, as well as supporting business competitiveness can be executed accordingly. However, debates about the efficient uses of ICTs by SMEs in developing nations are being discussed and reported widely. Therefore, this study analyzes the critical success factors on the ICTs adoption in the SMEs globally focusing on Oman. Questionnaire survey is conducted among the managers of the SMEs. It is found that the effective adoption of ICTs in the SMEs is caused by a number of success factors including among others limited access to markets and, finance, lack of awareness to global markets, unfriendly business environment, poor management skills and lack of updated technology. complication of the bureaucracy process, as well as lack of training relating to basic business.
Highlights
It has been widely recognized that the adoption and use of information and communication technologies (ICTs) becomes an essential element of organization’s strategy and represents a fundamental source of facilitating innovation and enchaining performance, growth, and competitiveness for firms that are able to exploit them (Ashrafi & Murtaza, 2008; Bayo-Moriones, Billón, & Lera-López, 2013; Díaz-Chao, Sainz-González, & Torrent-Sellens, 2015; Higón, 2012)
Pertaining to the area of research in developing countries such as Bangladesh, it is found that the awareness of ICT benefits, government and top management support, as well as financial support are the most determinant factors that influence the adoption of ICT among Small and Medium Enterprises (SMEs)
The present study identifies the empirical literatures to analyze the critical success factors on the ICTs adoption in SMEs globally and there is an implication that ICT could facilitate businesses to be more efficient, innovative, and competitive
Summary
It has been widely recognized that the adoption and use of information and communication technologies (ICTs) becomes an essential element of organization’s strategy and represents a fundamental source of facilitating innovation and enchaining performance, growth, and competitiveness for firms that are able to exploit them (Ashrafi & Murtaza, 2008; Bayo-Moriones, Billón, & Lera-López, 2013; Díaz-Chao, Sainz-González, & Torrent-Sellens, 2015; Higón, 2012). SMEs generate a substantial percentage of GDP, a central component of the country’s economic stability, and a primary source of business creation and poverty relief, income generation and distribution as well as training ground for entrepreneurship and new venture ideas (Ashrafi & Murtaza, 2008; Chugtai & Alam, 2014; Ongori & Migiro, 2010). SMEs account for 99.7% of jobs in the United States and over 95% globally, in that 90% of them include matter pertaining to computer organization as function of their everyday operations. SMEs contribute to poverty alleviation, create business opportunities, enhance entrepreneurial skills among the endowments, and function as a source of development for the state and its rural regions (Okundaye, 2016)
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