Abstract
Most of the organization uses information system to manage the information and provide better decision making in order to deliver high quality services. Due to that the information system must be reliable and fulfill the quality aspect in order to accommodate organization’s need. However, some of the information system still facing problems such as slow response time, problem with accessibility and compatibility issues between hardware and software. These problems will affect the acceptance and usage of the information system especially for non-computing users. Therefore, this study was aimed to investigate the factors that significantly contribute to the quality of software for information system. A survey was carried out by distributing a set of questionnaires to 174 respondents who are involved in development of software for information system. The data was analyzed using Rasch Measurement Model since it provides reliability of respondents and instruments. The result indicates that 30 factors had significantly contributed to the quality of software for information system and of these, six factors are under functionality, five for reliability, ten for usability, five for efficiency, two for compatibility and two for security. It is hoped that by identifying these factors, system developers can seriously consider of enhancing the quality of software for information system projects. In future, these factors can be used to develop an evaluation tool or metrix for quality aspects of software for information system projects.
Highlights
Information system is important in developing successful and competitive organizations that can deliver high quality products and services to customers [1,2]
Even though the information system provides benefits to the organization, it has been highlighted some weaknesses that contributed to the failure of fulfilling the quality aspects of a system such as slow response time, access problem, difficulties in using system, unavailability and incompatibility between hardware and software [3,4]
This study has successfully identified the factors and criteria influencing the software quality of information system
Summary
Information system is important in developing successful and competitive organizations that can deliver high quality products and services to customers [1,2]. It helps improving the flow of information and work processes in organisation, can enhance the decision-making processes. If these problems continuously faced by the users, it will cause less acceptance and usage of information systems. It leads to the poor delivery of services and products and will damage the organization’s reputation. System developers should focus to strengthen the software quality aspect of information system
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