Abstract

The cost of convenience

Highlights

  • Marisa Bidois was appointed to her role as CEO of the Restaurant Association of New Zealand in 2011 and has led the association for eight years

  • If customers love the convenience of paying by credit card, who should be responsible for the cost of this convenience – the business or the customer?

  • In a Restaurant Association survey conducted at the end of last year, members overwhelmingly (71%) indicated that the use of cash by customers is declining, with a Mastercard New Zealand survey last year backing this up. This widespread adoption of electronic payment by consumers sees merchants bearing the significant cost of the transaction through their merchant fees

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Summary

Introduction

Marisa Bidois was appointed to her role as CEO of the Restaurant Association of New Zealand in 2011 and has led the association for eight years. Hospitality businesses in New Zealand are seeing fewer and fewer payments made by cash, as customers opt for the convenience of paying their bill electronically. If customers love the convenience of paying by credit card, who should be responsible for the cost of this convenience – the business or the customer?

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