Abstract
The purpose of the study is to explore the relationship between teaching evaluation and lecturers’ performances. To achieve this purpose, the study analysed the correlations between teaching evaluation scores by student and evaluation on lecturers’ performances by dean, and between teaching evaluation scores by student and students’ final examination results. Census study was applied to collect all data, which involved 124 lecturers and eight deans. The study used data from the online system, which involved evaluation made for 246 courses by all active students in semester June – November 2018. Descriptive and inferential statistics were applied in this study and analysed using SPSS version 21.0. The result showed that there is no significant relationship between teaching evaluation scores by student and evaluation on lecturers’ performances by dean. This study also found that there is no significant relationship between teaching evaluation scores by student and students’ final examination results. Based on the findings, the study inferred there is bias in the evaluation instruments and there are external factors contributed to the outcome of insignificant correlations in both analyses, thus the effect or impact of the evaluation system to academic division is not significant
Highlights
Education system in Malaysia is bound with the quality assurance and controlled by the internal and external bodies of the institutions
This study found that there is no significant relationship between teaching evaluation scores by student and students’ final examination results
We examined whether the teaching evaluation scores by students on their lecturers will affect the lecturers’ performances scores by respective deans
Summary
Education system in Malaysia is bound with the quality assurance and controlled by the internal and external bodies of the institutions. One of the aspect in the quality assurance is the customer satisfaction; that is the perceptions of students towards the services provided for them. In this research context the service provided is knowledge transfer. Higher education institution had their own system in order to maintain the quality of the service provided and in the context of teaching and learning, evaluation system on lecturers is the measuring tools applied in most of the public and private institutions. Griffin (1999) and Liaw and Goh (2003) discovered the importance of the evaluations system when it is included in the key performances index for lecturers in staff appraisal and teaching effectiveness. Higher education institution had their own system in order to maintain the quality of the service provided and in the context of teaching and learning, evaluation system on lecturers is the measuring tools applied in most of the public and private institutions. Griffin (1999) and Liaw and Goh (2003) discovered the importance of the evaluations system when it is included in the key performances index for lecturers in staff appraisal and teaching effectiveness. Chan and Osman (2011) suggested that faculties may benefit the evaluation which might lead to fairer promoting, tenure and pay increase decisions for academic staffs
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