Abstract
Fast and accurate services are essential in the Emergency Departement (ED). Services in the emergency room will be hampered if it is are full of patients. If this is not managed well, the right services cannot be implemented. In turn, it will have a bad effect on patient satisfaction. To analyze the correlation between response time and waiting time with patient satisfaction during service at the Emergency Department of the Banyumas Regional General Hospital.This research is quantitative research. The sampling technique in this study used purposive sampling of 96 respondents. The statistical test used is the chi square test.Most respondents percieved the responding time in ER is fast; most of them also rated that the waiting time in ER is short. Most of them are also satisfied with ER services. The chi square test results in p value of <0.05 for each variable. It means there is a relationship between response time and waiting time with patient satisfaction during service at the Emergency Department of Banyumas Regional General Hospital.Response time and waiting time are related to patient satisfaction during service at the Emergency Department of Banyumas Regional General Hospital.
Highlights
The Emergency Room (ER) is a service unit in a hospital that provides first-time services to patients with threats of death and disability in an integrated manner by involving various multidisciplinarity
The chi square test results in p value of
ER services include nursing services aimed at emergency patients, namely patients who suddenly are in a critical condition or will lead to a serious and life threatening situation, if they do not get help quickly and accurately [1]
Summary
The Emergency Room (ER) is a service unit in a hospital that provides first-time services to patients with threats of death and disability in an integrated manner by involving various multidisciplinarity. ER services include nursing services aimed at emergency patients, namely patients who suddenly are in a critical condition or will lead to a serious and life threatening situation, if they do not get help quickly and accurately [1]. As one of the main sources of health services in hospitals, services in the ER have the aim of providing services that are fast, responsive and able to save patients' lives. According to the standard operating procedures for the Emergency Room in the Banyumas Regional General Hospital, the patient services at the Emergency Room within 6 hours must determine the following treatments needed: whether the patient is inpatient, outpatient or referred to another hospital
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