The correlation between job satisfaction and emotional labor surface performance of nurses in emergency department

Abstract

Objective: To investigate the relationship between job satisfaction and emotional labor surface performance of nurses in emergency department of Shandong province, and to provide realistic basis for the nursing management to develop targeted improvement measures. Methods: The general situation questionnaire and emotional labor scale were used to investigate 276 emergency department nurses in 10 comprehensive hospitals in Shandong province. Results: The internal satisfaction and external satisfaction scores of the nurses in the emergency department were respectively (3.09±0.26, 3.07±0.49) , Through to the emergency department nurses of different nursing age inner satisfaction and external satisfaction scored an average of comparative analysis found that protecting ages pass to 15 years of emergency department nurses intrinsic satisfaction, extrinsic satisfaction is better than that of other age groups (P<0.05) . There was a significant negative correlation between job satisfaction and surface performance of nurses in the emergency department (r=-0.178) , with no significant correlation between job satisfaction and deep performance (r=-0.043) , and a positive correlation between job satisfaction and natural performance (r=0.111) . Conclusion: There was a certain correlation between job satisfaction and emotional labor surface performance and of the nurses in the emergency department.