Abstract
Many questions rose on defining the implementation of Facilities Management (FM) in Malaysia. To date, the FM player only provided services sufficiently without the desires to enhance their services by taking into account the standard of practice which should form the basis. The extent of the services in Facilities Management based companies in Malaysia is not known and this paper aimed to identify within the context. The scope of study is limited to respondents in Klang Valley area. Literature review is used as a basis and questionnaires survey distributed to 20 companies, representing 56% of the total FM companies in Klang Valley are used to capture the data. The senior management level is assessed to represent. The results revealed that the implementation of facilities management services is limited, but still evolving. The majority of the FM based companies provides facilities services under the category of building operation and maintenance as their core business and procured them by in-house. The core services comprise of Electrical System, Cleaning, mechanical, HVAC system, plumbing & Sewerage , Fire Protection, Landscape, Lifts and Escalator, Security & Safety, Parking Management, Consultancy & Advisory Services, Waste Management, ICT System, Pest Control, Energy Management & Conservation, Building Audit Services, Customer Care Management, Transition Management, Catering &Vending Services. Based on what FM can offer, there is the necessity to reinforce the awareness to ensure continuously improve the management of national assets and facilities.
Highlights
The facilities management is a fairly new profession in the private sector
The core services comprise of Electrical System, Cleaning, mechanical, HVAC system, plumbing & Sewerage, Fire Protection, Landscape, Lifts and Escalator, Security & Safety, Parking Management, Consultancy & Advisory Services, Waste Management, ICT System, Pest Control, Energy Management & Conservation, Building Audit Services, Customer Care Management, Transition Management, Catering &Vending Services
Facilities management in Malaysia has started as early as 1990s in which during this period, an integrated property management and maintenance services were commonly known to be as facilities management
Summary
The facilities management is a fairly new profession in the private sector. It has emerged to become the fastest growing profession in the real estate and construction sector. Facilities management can cover a wide range of services including real estate management, financial management, change management, human resources management, health and safety and contract management, in addition to building maintenance, domestic services (such as cleaning and security) and utilities supplies, as discussed by [1]. The definition and scope of FM remains a contentious issue and the definition depend on the local culture, organizations interests and people’s personal interests. Facilities Management is of interest to Malaysia in its quest to achieve its vision of 2020. Hamilton [2] has conclude that what appears to be inhibiting development is a lack of understanding of the role of FM and some conflict between professions disciplines as to which one should be recognized as licensed proprietor
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