Abstract

Business travellers are a significant component of the hospitality industry and range from the managerial to the operational level of the firms they work for. These different positions come with different contextualised reasons for engaging in eating situations or meals when travelling. Research has begun to map out the activities related to those meals, although the sense-making and organisational aspects are still largely unexplored. Thus, this article aims to elucidate the organisation of business travellers' meal practices. The study is theoretically framed within Schatzki's social practice theory and semi-structured interviews were conducted with nine business travellers of different ages, working in different sectors, and at different levels within their firms. Interviews were transcribed verbatim and analysed using thematic analysis. It was found that the meals were organised around, and understood through, two themes; significant social interactions and meaningful material properties, that was related to the teleoaffective, organising, structure of the practice. The interactions described in the first theme were mainly driven by how the interactions were perceived within the group the business traveller represented, as well as interactions between the group and the restaurant staff. Moreover, business travellers could find themselves in the role of acting both as a host and a guest within the same context. In the second theme, the material properties that influenced the understanding, and thus the sensemaking of the meal were focused on the physical environment, such as the interior of the restaurant, the food and drinks, as well as the economic circumstances of eating out. As illustrated through business travellers' meals, the study mainly contributes to our understanding of the contextuality of meals as contexts and how those are experienced as good meals.

Highlights

  • Business travellers are a significant part of the hospitality industry

  • Such a limited conceptualisation of the business traveller is not transferable to the business traveller group as a whole, since the group includes people holding a wide variety of jobs at the operational level, e.g. technicians, specialists, or con­ struction workers who all travel as part of their work

  • The importance of social interaction was identified as a major theme since it was found on multiple occasions in

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Summary

Introduction

Business travellers are a significant part of the hospitality industry. The Swedish Agency for Economic and Regional Growth reported that business travellers’ expenditure accounts for a substantial part of the Swedish domestic hospitality market with 52% of the occupancy rate of Swedish hotels in 2018 were rooms bought by the corporate sector. Often narrowly, represented as being part of a highly autonomous workforce consisting of senior management and professionals (Aguilera, 2008; Gustafson, 2012). Such a limited conceptualisation of the business traveller is not transferable to the business traveller group as a whole, since the group includes people holding a wide variety of jobs at the operational level, e.g. technicians, specialists, or con­ struction workers who all travel as part of their work

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