THE CONSUMER PROTECTION ACT, 2019: A COMPARATIVE STUDY WITH THE CONSUMER PROTECTION ACT, 1986

Abstract

The Consumer Protection Act,1986 was benevolent legislation to protect consumer rights and interests.It has introduced the three-tier consumer courts at the district, state,and national levels.This Act has protected consumer interests and rights for three decades with certain limitations.With the advent of the internet and technology, the marketplace has also changed. Consumers are more prone to risk and exploitation in this digital age.By enacting the Consumer Protection Act,2019 these issues are addressed by the legislature.The new Consumer Protection Act,2019 is enforced prospectively by repealing the Consumer Protection Act,1986.The reforms under the new Act were much needed.It has expanded the ambit of consumer protection in India. Consumers must be made aware of their rights under the new Act. This article aims at analyzing the Consumer Protection Act,2019.This paper also highlights the changes done in the new Act in comparison with the Consumer Protection Act of 1986.