Abstract
It is obvious that no government or business operation can be done without some kinds of involvement of ICTs in the process. However, research shows that, the policies and implementation of ICTs in delivering public services face several challenges in different countries due to country level peculiarities and cultures. These challenges are socio-technical from the prospective of soft and hard implications of the eGovernment systems. This paper tries to follow the soft or social issues limiting the efforts in designing and implementing ICT policies in Ghana. We identify some of the challenges in respect of the policy makers and back and front office users of ICT systems. This paper has therefore, elaborated the concept of eGovernment within context of the understanding of the lay ICT policy maker and systems users of Ghana. The issues addressed in this article range from development to the sustainability of eGovernment systems, policies and stages that resonate with norms and culture, political and the administrative style of Ghana.
Highlights
The role of ICTs in information and knowledge base economy and national development is so pervasive and inevitable force that can’t be ignored by any contemporary government [1]
We identify some of the challenges in respect of the policy makers and back and front office users of ICT systems
Policy makers should cease the opportunity brought by globalization and the ICT diffusion because it fosters the exchange of creative ideas and knowledge across oceans and borders facilitated by ICT in the increasingly connected information economy
Summary
The role of ICTs in information and knowledge base economy and national development is so pervasive and inevitable force that can’t be ignored by any contemporary government [1]. There are visible efforts that are being made at local and central government levels in different underdeveloped countries to adopt eGovernment projects and programmes, which are seen as a right way to make sure there is accountability in handling governmental affairs and performance and efficiency in managing public services [9]. Ghana became the first country in sub-Saharan Africa to gain independence in 1957 led by Dr Kwame Nkrumah as the nation’s founding president. He was overthrown in 1966 coup d’etat. The country boasts of a vibrant telecommunications sector, with six cellular phone industry operators and several Internet service providers, good news for eGovernment and technology determinists
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