Abstract
In e-commerce business, one of the important factors is effective logistics management, specifically the backend supply chain management. Logistics management involving e-commerce can also be considered as the reverse logistics that is the procedure that works as a profit center, i.e., product returns, repairs, maintenance, recycling, dismantling, etc. This research paper has studied the commercial impact of the reverse supply chain in e-commerce in India. For the unprecedented growth of e-commerce in India, some of the major factors are the emergence of retail as a dominant segment of the market, the dedication of government to 'Digital India', and an Internet user database of 400 million. Whereas, profitability is reduced to an average percentage of 8% and 15% of the total costs of logistics in the industry is represented by the average costs of reverse logistic. This research is centered upon local garments manufacturers and shoe manufacturers which provide 30-45 days of return and face complexities in reverse logistics.
Highlights
Logistics plays a key role in monitoring the inflow and outflow of goods from a warehouse and their return policy .An efficient logistics system can save millions in a business unit .According to Cambridge English dictionary, “logistics is careful planning for a complicated activity so that it happens in a successful and effective way”
E-commerce returns in the reverse logistics are a bit different from regular supply chains .In Ecommerce products are not used by customers and returns are generally received after 15 days
The key objective of this paper is to study the commercial impact of reverse supply chain in e-commerce in India
Summary
Logistics plays a key role in monitoring the inflow and outflow of goods from a warehouse and their return policy .An efficient logistics system can save millions in a business unit .According to Cambridge English dictionary, “logistics is careful planning for a complicated activity so that it happens in a successful and effective way”. In supply chain management this is related to delivery of finished products from production line to the warehouse and further to the customers. It involves processes that involves activities that take place after the sale of products. It generally involves return of a product from customer and sending it further for refurbishment, service and recycling. E-commerce returns in the reverse logistics are a bit different from regular supply chains .In Ecommerce products are not used by customers and returns are generally received after 15 days
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