Abstract
Integrated Services Digital Network, or ISDN, is the latest catch phrase in the field of telecommunications. Much effort has been put into establishing a standard for this new technology, but still more remains before the dream of a seamless communications network will be realized. This paper discusses the process taking place and the problems that this new technology faces. First, an overview of ISDN technology is given: its development, concepts, and capabilities. Then, we examine the major obstacles facing ISDN implementation, with a comparison of the pros and cons of some features. Finally, The technology is considered from an information manager's point of view: how can a manager prepare for the arrival of a mature technology?
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