Abstract
It is said that it is useless to stop the flow of time and it is best to learn to go in the same direction with it. Full success is not assured when you look at yourself from what is around you, but when you look from the environment in which you exist and act towards yourself. In a similar way, the system of public services, with all its components, functions and, in order to ensure its success, it needs a vision of its activity oriented from the outside to the inside. If local governments can understand the changes that interfere permanently in the environment in which they operate, then they will be able to take full advantage of any favorable market opportunities provided they focus on the reaction on time. The purpose of this article is to see how public services are perceived by citizens as their beneficiaries and the measures required improving the functionality of local services.
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