Abstract
The life of people suffering from chronic diseases is even more difficult due to the bureaucratic and administrative burden imposed by a health system that does not respond in a personalized way to the needs of citizens. The origin of the problem is in the culture of the country and in a mentality that seems to be afraid of innovations. A health system that actually takes care of the chronically ill should update the classifications of the diseases on which the diagnostic and therapeutic path is based (DRGs) and constantly update the essential levels of assistance (LEA). The regulatory activity of therapies and devices should also ensure that the citizen's point of view is taken into consideration. This is a fundamental contribution to the constant improvement of care and to the organizational flows of the health system.
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