Abstract
The market for logistics services in the Russian Federation is not sufficiently developed. Its share of revenue for logistics providers was only 1.2% of GDP in 2017. The growth of the services market is ensured by the development of outsourcing of business processes of incoming logistics. In this regard, the scientific and methodological support of strategic decisions on the choice of service providers is relevant. The aim of the study is to develop a methodological approach to determining the criteria for the selection of logistics service providers, justifying a more affordable method of their choice from a practical point of view. The study used the theory of use value and customer satisfaction, expert ranking methods of logistics service providers, economic and mathematical methods of rank correlation. The main results of the study are to justify that the price/cost of the logistics service is a special criterion for the choice of providers that opposes all other criteria; using the concept of customer satisfaction from interaction with the supplier in the choice of provider; selection of logistics service providers based on the rank correlation method.
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