Abstract

Purpose – The purpose of this paper is to identify the changing role of higher education as it adapts to the information age. The article posits that a personalized, competency-based model will be the most successful. Design/methodology/approach – The paper is based on research and observations of post-secondary education. It relies on existing literature and comparisons across disciplines to demonstrate the need for change and the ability for universities to adapt to the current needs. Findings – Universities will focus less on information dissemination and more on increasing the quality of available information; improving programs and processes for learners; and ensuring that all learners receive, analyze and apply knowledge that will allow them to be successful in their fields. The paper describes the evidence for these needs and potential pathways for competence. Practical implications – Learners in the information age look to universities for different roles than in the past. Universities must be able to respond to learners’ preferences and needs, connecting with industries to determine best practices and training skills. Originality/value – This is an original work. This paper draws on existing literature and the expertise of education leaders involved in many national and regional associations on the future of education.

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