The Causal Impact of Coping Strategies of Frontline Health Workers and Board Competencies During the COVID-19 Outbreak

Abstract

Purpose: This paper uses institutional theory as a framework for examining the effects of the alignment between the use of patient advisory configuration, coping strategies, and board competencies, on patient safety, and health system performance. Design/Methodology/Approach: This paper investigates whether the relationship between patient advisory configuration, coping strategies of frontline health workers, board competencies, and health system performance is mediated by patient safety and patient satisfaction. Direct and mediation effects will be tested using structural equation modelling; qualitative data will be used to illustrate the quantitative results. Originality/value: This conceptual paper focuses on the concept of New Public Health Management, it extends previous research by developing a more comprehensive and integrated model to examine the effects of the alignment between the use of patient advisory configuration, coping strategies, and board competencies, on health system performance, and mediating effect of patient safety and patient satisfaction.