Abstract
AbstractThis article will address how a quality assurance function (QA) can and should be a value to the business. QA represents a Management control; it is, or should be, the business instrument by which management is advised as to the status of regulatory compliance. And regulatory compliance is a business issue – make no mistake about it. But QA does not always discharge its responsibilities or perform its activities in a manner that truly serves the business purposes. The article examines some of the common scenarios in the industry, which are ‘sin‐dromes’ because they can result in increased business expenses and reduced profitability, and thus they are business ‘sins’. Copyright © 2004 John Wiley & Sons, Ltd.
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