Abstract
In recent decades, particularly during the outbreak of COVID-19, businesses organizations have focused on knowledge management processes in order to attain a sustainable competitive advantage by creating human and social capital as strategic leadership capabilities. This paper aims to develop an integrated conceptual and theoretical framework that connects strategic leadership capabilities, knowledge management processes, and sustainable competitive advantage for the public and private organizations within the service industry. The model approach has been used to build a theoretical framework that predicts the relationships between the variables. To support the link between them, a systematic literature review of traditional and contemporary theoretical and empirical research studies is conducted. Through the combination of the related literature, propositions are established. This conceptual research is primarily comprised of a model and assertions concerning strategic leadership capabilities, knowledge management processes, and sustainable competitive advantage. The outcomes of this study reflect that strategic leadership capabilities can accomplish sustainable competitive advantage. They also have the greatest potential to impact sustainable competitive advantage via engaging the knowledge management processes. Particularly, there are significant implications of this study. Regarding the theoretical implication, it contributes to the resource-based view, knowledge-based view, and knowledge creation theory in supporting strategic leadership capabilities, knowledge management processes, and sustainable competitive advantage. To the practical implication, the study linked the concepts of research variables for public and private enterprises within the service industry. It can also enable strategic leaders and businesses owners to participate in real-time opportunities and determine threats for achieving a sustainable competitive advantage in light of the COVID-19 pandemic. This is a preliminary study of the sustainable competitive advantage literature that includes the concept of strategic leadership as a knowledge management processes enabler for achieving a sustainable competitive advantage. Until now, there has not been any work like it in the literature, save in the qualitative style.
Highlights
The current paper builds on theories and augments the literature and ideas presented in the conceptual and theoretical model of the study to investigate the relationship between strategic leadership capabilities, knowledge management processes, and sustainable competitive advantage with the primary objective of formulating a set of detailed propositions
This study proposes an integrative model of strategic leadership capabilities, knowledge management processes, and sustainable competitive advantage processes in organizations in order to fill this research gap
In line with the main strategic thoughts provided by the resource-based view, the
Summary
The current crisis requires new ways of applying knowledge strategies and new ways of dealing with dynamic capabilities [27]. In this context, some authors assumed that COVID-19 happened in the scope of a globalized knowledge economy driven by services [27,28]. Some authors assumed that COVID-19 happened in the scope of a globalized knowledge economy driven by services [27,28] In this economy and society, macro and micro actors exist; the basic elements are technology, people, and processes [29]. The knowledge management processes are based on the capabilities of all members of the organization to add value to the basic business processes through the creation, communication, codification, and coordination of both explicit and tacit knowledge stores [30]
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
