The Burnout Syndrome among Women Working in the Retail Network in Associations with Psychosocial Work Environment Factors.

Gintarė Kalinienė,Dalia Lukšienė,Rūta Ustinavičienė,Vidmantas Januškevičius,Lina Škėmienė

doi:10.3390/ijerph18115603

Abstract

The burnout syndrome is a significant occupational health problem in various employees’ populations. The aim of this study was to evaluate burnout level among retail network workers and its associations with psychosocial work environment. The cross-sectional epidemiological study was conducted on workers of one Lithuanian retail network (n = 254), where all respondents were women. In order to assess their occupational stress and burnout, two instruments were used: HSE management standards work-related stress indicator tool and Copenhagen burnout inventory (CBI). The statistical analysis showed high prevalence of burnout—the frequency of personal, work-related and client-related burnout was 53.5%, 66.5% and 55.5% respectively. The Spearman’s correlation analysis revealed that job demands, control manager’s support, coworkers’ support and relationships significantly associated with all burnout subscales. The multivariable logistic regression analysis was performed to determine the independent associations between HSE indicators and burnout subscales. The multivariate logistic regression model revealed that job demands and manager’s support were significant factors for all burnout dimensions. In conclusion, in order to reduce occupational burnout among employees working in retail companies, it would be useful for occupational interventions to focus on workload reduction and optimization, and for the human resources management strategy to focus on maintaining this.

Highlights

Work-related stress has been widely investigated in recent decades by scientists because it is one of the most frequently reported work-related health problems in Europe [1,2].Sickness absence attributed to work-related stress and the number of people suffering from stress-related conditions caused or made worse by work are likely to increase [2,3].The burnout syndrome may be defined as the intermediate state between negative work environment factors and disease in the modern occupational stress understanding, where work stress is defined as the process by which workplace psychosocial stressors produce both primary and secondary effects [4]
This is in accordance with the historical development of the burnout concept, where burnout is described as a state of
In the Copenhagen burnout inventory (CBI), the core of burnout is fatigue and exhaustion—the aspects that we aim to reveal in our study

Summary

Introduction

Work-related stress has been widely investigated in recent decades by scientists because it is one of the most frequently reported work-related health problems in Europe [1,2].Sickness absence attributed to work-related stress and the number of people suffering from stress-related conditions caused or made worse by work are likely to increase [2,3].The burnout syndrome may be defined as the intermediate state between negative work environment factors and disease in the modern occupational stress understanding, where work stress is defined as the process by which workplace psychosocial stressors produce both primary (strain, tension and anxiety) and secondary (mental or physical diseases) effects [4]. Burnout is a syndrome that results from chronic stress at work and usually is described as a combination of symptoms including energy depletion or exhaustion, increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job, and reduced professional efficacy [5]. This is in accordance with the historical development of the burnout concept, where burnout is described as a state of.

Objectives

Methods

Results

Discussion

Conclusion